FAQ

Yes, and you will be most welcome!

Our shop is open to the public 9.30am – 5pm Monday – Friday and 9.30am – 2pm Saturday

Our phone order lines are open 9.30am – 5pm Monday – Friday

We are located in Purcellsinch Business Park which is off the Old Dublin (Carlow) Road on the edge of Kilkenny City in the southeast of Ireland. Turn in off the Old Dublin Road at the tall silver sign for Ormonde Retail Park. Here you will see Chadwicks and Electro City. Continue past their entrance, over the little bridge and on into Purcellsinch Business Park. Veer right after the security hut and follow the signs for Threads of Green right down to the bottom. You will pass Veolia Water Treatment and Colourworld Print on your right. The next premises is home to Threads of Green Fabrics, a brick building with large windows, green blinds and a roll-up door.

When you register and create your account with threadsofgreenfabrics.com, we’ll remember your information so that the checkout process is as hassle free as possible. You will also be able to ship to different addresses. It also gives the online shopping service an extra level of security.

If you forget your password, you can request to have a new one emailed to you. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register

We use cookies to recognize you and your preferences to make shopping easier. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. The use of cookies is standard on the internet and many major websites use them. Cookies stored on your computer do not contain any personal identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Please consult your browser’s help section for instructions on how to do this.

Threads of Green Fabrics operates a ‘no quibble’ Returns Policy. We will issue a refund for goods returned to us that have not been cut and are in perfect condition. We do not refund outward or return shipping charges. However, if, in spite of our meticulous quality checks, you need to return fabric because it is flawed, we will refund shipping charges.

We request that returns are made within 14 days of the date of your invoice and we recommend that you request a Shipping Receipt/Certificate of Post from your shipper or Post Office when you do so.

Once we are satisfied that the returned fabric is in perfect condition or that it is genuinely flawed, we will issue the appropriate refund within 15 working days.

Swatches of fabrics are available for purchase on each fabric page

A metre is 39.37 inches long so it is approximately three inches longer than a yard.

Fat quarters are pre-cut pieces of cotton fabric. They are taken from one yard of fabric cut in half lengthwise and then in half widthwise. The dimensions are approximately 18″ x 22″ (46cm x 56cm). A long quarter yard cut from a bolt would measure 44″ x 9″ (112cm x 23cm).

Every effort is made by our photographer to ensure true colour reproduction of our fabrics. However, there are many variables over which we have no control and we cannot guarantee perfect colour replication on your screen. If you are colour matching, we recommend ordering a swatch prior to your main purchase.

No, they do not. We have 1,000’s of fabric in stock at any one time. Some of them turn over very rapidly and never make it to our website. If you have a fabric need that is not answered by our ranges online please contact us at sales@threadsofgreen.ie and we will do our best to meet your requirements.

If you buy your fabric in bulk, we save time so you save money. Our discount rates are as follows:

On single fabric orders of: 10+ metres – you get 10% discount
15+ metres – you get 15% discount

20+ metres – you get 20% discount

25+ metres – you get 25% discount

(Okay… it stops there… you will not get 100+ metres at 100% discount!)

Discounts for bulk purchases cannot currently be processed online. Please email us at info@threadsofgreen.ie and we will give you personal assistance.

Republic of Ireland

We ship via Express Post. A signature is required and your shipment will be trackable on the An Post website via the following link:-

https://track.anpost.ie/

Shipping time: Next day

Cost: All orders over €39.95 are shipped free of charge

A flat rate of €3.95 applies to all orders under €39.95

Northern Ireland and United Kingdom

We ship via International Priority Parcel Post. A signature is required and your shipment will be trackable on the An Post website via the following link:-

https://track.anpost.ie/

Shipping time: 2 – 5 working days approx

Cost: All orders over €60 are shipped free of charge

A flat rate of €7.95 applies to all orders under €60

Rest of the World

We ship via International Priority Parcel Post. A signature is required and your shipment will be trackable on the An Post website via the following link:-

https://track.anpost.ie/

Shipping time: 6 – 12 working days approx

Cost: All orders over €150 are shipped free of charge

A flat rate of €17.95 applies to all orders under €150

It is our policy to despatch orders within 24 hours of receipt, subject to availability. If there is a problem with availability we will advise you of this as soon as possible.

All our prices are shown in euros and are inclusive of VAT.

Value Added Tax or VAT is a general consumption tax applied to most goods and services bought and sold for consumption or use within the European Union.

It is charged as a percentage of the sales price. VAT on fabrics is 23%.

VAT is charged to consumers within the European Union. Persons living in countries outside the European Union do not have to pay VAT.

If your goods are being shipped to a non-EU country, VAT will be deducted from your cart total before proceeding to Checkout